Managing Difficult Conversations
It’s Hard to Co-Create a Future Without Difficult Conversations
Benefits
People are often concerned about having a difficult conversation because they’re worried that the other party will react defensively. Once mastered, this skill increases trust, reveals blind spots, and creates an opportunity for growth.
When difficult conversations are managed well, learning within an organization is made possible, productivity and collaboration are enhanced, stress is reduced, morale is sustained, and better decisions are made. Most important—managing a difficult conversation builds healthy personal as well as work relationships.
Being able to manage a difficult conversation is an essential leadership skill. Done right, you can maintain good relationships and inspire cooperation. Disagreements don’t disappear when they’re ignored. They need to be dealt with in a way that achieves the desired result, keeps the relationship intact, and strengthens the organization.
What This Workshop is About
This interactive short course gives participants practical tips, tools, and strategies to handle difficult conversations. Participants learn how to prepare for a difficult conversation, how to get the conversation off to the best possible start, how to manage emotions, and how to end the conversation with a positive outcome.
This course covers,
How the brain works in a feedback conversation.
What parts of emotional intelligence to manage.
How to plan for the conversation.
How to manage three critical kinds of conversations: a coaching conversation, a negotiation conversation, and a confronting conversation.
Who is this Course For?
Team leaders, program managers, supervisors, and executives – anyone who is accountable for bringing problems to the surface and then managing a constructive conversation to make things better.
What is Unique in this Course?
This practical, hands-on workshop teaches immediately applicable tools, templates, and proven practices to plan real-life difficult conversations. We examine what brain research teaches about people’s resistance to accept messages and then use that insight as an entry point to design and manage a conversation using dialog, mediation, and collaborative negotiation skills.